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We are experiencing temporary delivery delays this week. Please bear with us as we work to get your orders out as soon as possible. 

Delivery Info

We are experiencing temporary delivery delays this week. Please bear with us as we work to get your orders out as soon as possible. If you have any questions, please feel free to contact our customer support team at askjohnny@johnnybigg.com

HOW MUCH DOES DELIVERY COST?

Typically, delivery is $10 USD flat fee, or we offer free shipping on orders over $50 USD. This is subject to change according to promotion details.

HOW LONG WILL IT TAKE FOR MY DELIVERY TO ARRIVE?

Please note that orders can take up to 24-48 hours to be processed and dispatched. During peak sale times we can experience delays with dispatch by up to 4 days due to the volume of orders received.

Once dispatched, orders can take 10-15 business days to be delivered depending on your location.

CAN I TRACK MY ORDER?

Yes, once your order has left our warehouse you will receive an email with a tracking number and a link to our Tracking Portal.

WHAT IF I AM NOT AT HOME?

All orders require a signature upon delivery. If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the post office from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel). Please note that should you choose to have your order delivered via 'Safe Drop' or waive the signature request, Johnny Bigg will not be held liable should your parcel go missing and we will not be able to offer a refund or replacement for your order.

WHERE CAN I DELIVER TO?

Please be aware the nomination of a business as your delivery address opens signature authority to any person at that business address. This is due to the nature of deliveries to business addresses whereby receptions or mail rooms often sign for and accept parcels in bulk and on behalf of persons located at that address. If your order is shipped to and signed for, on your behalf, at a business address, Johnny Bigg will not accept responsibility for any parcel that is lost or damaged. We strongly suggest nominating a home address should you place a high value order with us. This will ensure only residents of the address will have signature authority.

IF THERE IS A PROBLEM WITH MY ORDER, WHO DO I CONTACT?

If there is a problem with your order, please email us at askjohnny@johnnybigg.com so that we can assist you further. Please include your order number with your email.