We are experiencing temporary delivery delays this week. Please bear with us as we work to get your orders out as soon as possible.
We are experiencing temporary delivery delays this week. Please bear with us as we work to get your orders out as soon as possible. If you have any questions, please feel free to contact our customer support team at email@example.com
Typically, delivery is $10 USD flat fee, or we offer free shipping on orders over $50 USD. This is subject to change according to promotion details.
Please note that orders can take up to 24-48 hours to be processed and dispatched. During peak sale times we can experience delays with dispatch by up to 4 days due to the volume of orders received.Once dispatched, orders can take 10-15 business days to be delivered depending on your location.
Yes, once your order has left our warehouse you will receive an email with a tracking number and a link to our Tracking Portal.
Please be aware the nomination of a business as your delivery address opens signature authority to any person at that business address. This is due to the nature of deliveries to business addresses whereby receptions or mail rooms often sign for and accept parcels in bulk and on behalf of persons located at that address. If your order is shipped to and signed for, on your behalf, at a business address, Johnny Bigg will not accept responsibility for any parcel that is lost or damaged. We strongly suggest nominating a home address should you place a high value order with us. This will ensure only residents of the address will have signature authority.
If there is a problem with your order, please email us at firstname.lastname@example.org so that we can assist you further. Please include your order number with your email.