How much does delivery cost?
Typically, delivery is $15 USD flat fee, or we offer free shipping on orders over $125 USD. This is subject to change according to promotion details.
How long will it take for my order to arrive?
Please note that orders can take up to 24 hours to be processed and dispatched.
Please be advised delivery times may vary due to high order volumes during major events. Delays in dispatch could be up to 6 days. For accurate delivery information please refer to your dispatch email.
Once dispatched, orders can take a minimum of 5 business days depending on your location.
Can I track my order?
Yes, once your order has left our warehouse you will receive an email with a tracking number and a link to our Tracking Portal.
If there is a problem with my order, who do I contact?
If there is a problem with your order, please email us at email@example.com so that we can assist you further. Please include your order number with your email.
Please be aware the nomination of a business as your delivery address opens signature authority to any person at that business address. This is due to the nature of deliveries to business addresses whereby receptions or mail rooms often sign for and accept parcels in bulk and on behalf of persons located at that address. If your order is shipped to and signed for, on your behalf, at a business address,
Johnny Bigg will not accept responsibility for any parcel that is lost or damaged. We strongly suggest nominating a home address should you place a high value order with us. This will ensure only residents of the address will have signature authority.