We hope you love your Johnny Bigg products, but if you aren’t completely happy, you can return them, risk free, no questions asked.
To make a return, follow these three steps:
- Select the items you’d like to return in our Return Portal
- Download your return shipping label
- Send it back to us
We accept refunds for all change of mind purchases; however, refunds will be issued when returned items are received. Please allow 3-6 days for payment to process. You will be reimbursed via the same method you used to pay.
Even though we are based in Sydney, Australia, our return address is in Los Angeles, CA.
To be eligible for a refund, you will need to ensure the item has not been worn or washed, and the swing ticket is still attached. Items can be returned within 20 days from the date of delivery.
If you need help, please email us on firstname.lastname@example.org or call us in Australia on +61 2 9699 0896.